🪄 New Feature ➡️ Forward calls to business phone number You can choose to enable or disable call forwarding to your business phone number under Settings > Phone Numbers > Advanced Settings > Voice Calls. 🔔 Ring User Assigned to Called Number For an incoming call from a known contact, you can choose to route […]
🪄 New Feature 📲 Forward IVR inbound calls to Web or Mobile app Incoming IVR calls can now be answered on the Web or Mobile application too. Earlier, they could be answered on the agent’s phone number only. You can choose one or more of these channels under Settings > My Staff > Select Team […]
We’re implementing a change aimed at optimizing your wallet experience by reducing unnecessary recharges. Starting soon, you’ll notice adjustments to our auto-recharge threshold. What’s Changing? What You Need to Know Why It Matters We understand the importance of balance management and strive to provide solutions that best meet your needs. This adjustment ensures a more […]
🪄 New Feature 📈 Messaging Analytics We’re excited to introduce Messaging Analytics for LC phone clients, now accessible under the Phone Number page. Gain insights and track the effectiveness of your SMS campaigns. Key Features: Comprehensive Metrics: Monitor sent, delivered, undelivered, and error rates Advanced Filtering: Utilize filters like campaign, workflow, and bulk request along […]
🪄New Feature ✍️ Call Transcription Introducing call transcriptions for recorded calls. With call transcriptions, users can now maintain accurate records of all conversations, aiding in documentation and compliance requirements. How will this help? How It Works: ⚙️ Enhancements 🐞Bug Fixes
